Cancellation & Refund Policy

1. One-Time Service Cancellations

We know college student schedules can shift unexpectedly with study groups, exam schedules, or sudden travel.

• Cancellations with 24+ Hours Notice: Eligible for a 100% full refund returned to your original payment method, or credit toward a future visit.
• Rescheduling with 12+ Hours Notice: No fee. We are happy to transfer your appointment to another day or time window.
• Late Cancellations (Under 12 Hours Notice) or Student No-Show: A $15 dispatch holding fee may be retained to compensate our local helper who reserved that specific time slot. Any remaining balance is promptly credited or refunded.

2. Monthly Subscription Plans

Our monthly recurring plans (Parent Peace-of-Mind Plan, Monthly Student Support, College Laundry Package) are designed for maximum parental flexibility:

• No Long-Term Contracts: All plans operate on a simple month-to-month basis.
• Holiday & Semester Break Pauses: Going home for Thanksgiving, winter break, or spring break? Simply email or text us to pause your subscription during break weeks, and resume when classes start.
• Cancellation: You can cancel anytime before your next monthly renewal date. If canceled mid-cycle, any remaining unused services for that billing month remain active for your student through the end of the paid period.

3. Grocery, Errand & Food Purchases

Any retail purchases (groceries, takeout meals, bakery cakes, balloon bouquets) that have already been purchased at the store before cancellation cannot be refunded if the merchant does not accept returns. Items purchased will still be delivered or handed off according to your preference.

4. Severe Weather & Campus Closures

In the rare event of extreme weather conditions, road flooding, or emergency campus closures, appointments will be rescheduled at no additional cost with top priority.

5. How to Request a Cancellation or Refund

To cancel, reschedule, or adjust your service, simply contact us: